Privacy Policy (Casiny Casino Australia)

Casiny Casino (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you use our website and related services (the “Services”).

Information We Collect

Information you provide:

  • Account details (name, date of birth, email, phone, address)
  • Verification information for identity checks (e.g., ID documents, proof of address)
  • Payment-related details (transaction references, payout details; we do not store full card numbers if handled by payment providers)
  • Communications with support (messages, call records where permitted)

Information we collect automatically:

  • Device and log data (IP address, browser type, pages viewed, timestamps)
  • Usage data (clickstream, game/session activity, troubleshooting logs)
  • Approximate location derived from IP (to manage security and compliance)
  • Cookies and similar technologies (see “Cookies”)

Information from third parties:

  • Payment service providers (deposit/withdrawal confirmations, fraud signals)
  • Identity/verification partners (KYC and fraud-prevention results)
  • Analytics and security providers (website performance and threat detection)

How We Use Your Information

We may use your data to:

  • Create and manage your account and provide the Services
  • Process deposits and withdrawals and maintain transaction records
  • Verify identity, prevent fraud, and protect account security
  • Deliver customer support and respond to requests
  • Improve the website and user experience (analytics and testing)
  • Send service messages (policy updates, security alerts)
  • Send marketing messages where permitted, with opt-out options
  • Meet legal and regulatory obligations and enforce our terms

Depending on your situation, we rely on:

  • Performance of a contract (providing the Services)
  • Legitimate interests (security, fraud prevention, site improvement)
  • Consent (certain cookies and marketing)
  • Legal obligations (record-keeping, identity checks, dispute handling)

Cookies and Similar Technologies

We use cookies for:

  • Essential functions (login, security, session management)
  • Preferences (language, settings)
  • Analytics (traffic measurement, performance)
  • Marketing (where enabled)

You can control cookies via browser settings. Disabling essential cookies may affect functionality.

Sharing Your Information

We may share personal information with:

  • Service providers (hosting, analytics, customer support tools)
  • Payment providers to process transactions
  • Verification and security partners for KYC, fraud prevention, and risk checks
  • Professional advisers (legal, audit, compliance)
  • Authorities where required by law or to protect rights and safety
  • Business transfers (merger, acquisition, or asset sale), with appropriate safeguards

We do not sell your personal information.

International Data Transfers

Your information may be processed in countries outside Australia. Where this occurs, we use reasonable safeguards (contractual protections and security controls) to protect your data.

Data Retention

We keep personal information only as long as needed for the purposes described, including meeting legal, accounting, and dispute-resolution requirements. Retention periods vary depending on the data type and obligations.

Security

We use administrative, technical, and physical measures designed to protect your data (encryption in transit where applicable, access controls, monitoring). No system is 100% secure; you are responsible for keeping your login credentials confidential.

Your Rights and Choices

Depending on your location and applicable law, you may request:

  • Access to your personal information
  • Correction of inaccurate data
  • Deletion or restriction (where permitted)
  • Objection to certain processing
  • Withdrawal of consent (for consent-based processing)
  • Marketing opt-out (via account settings or the unsubscribe link)

Responsible Gambling and Account Controls

We support responsible gambling tools such as self-exclusion or limits where available. Requests may require identity verification.

Children

Our Services are not intended for minors. If you believe a minor has provided data, contact us to request deletion.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new effective date.

Contact

For privacy requests, contact support via the website help channels.